Shipping policy

Resino Studio – Shipping & Returns Policy

Last updated: 18/08/2025

Processing / handcrafting time: 5–9 business days (Monday to Friday).
Delivery time: 8–14 business days (Monday to Friday) depending on location.
Tracking: Available once your order has been shipped.
Lost Packages: Investigation opens if there is no movement for 35 business days.
Returns & Exchanges: Due to the handmade nature, returns and exchanges are generally not accepted unless an item arrives damaged, defective, or incorrect.

All items are handcrafted individually with premium attention to detail from scratch.
Standard creation and processing typically takes 5–9 business days (Monday to Friday). This allows our artisans to cast, cure, sand, and finish each piece to perfection.
Production times may extend slightly during high-demand peak seasons or for complex custom items.

Standard shipping to major global destinations usually takes 8–14 business days (Monday to Friday).
Shipping times are estimates and start from the date of dispatch, not the order date.
Express shipping options may be available at checkout for certain regions.

Rates are calculated at checkout based on destination and package weight.
Taxes and duties may apply depending on local regulations and are the responsibility of the customer.

Requests for modifications or cancellations must be made within 12 hours of purchase.
Once processing or handcrafting has begun, orders cannot be changed or cancelled.

A shipping confirmation email containing a tracking number will be sent once the package leaves our studio.
Please allow 24–48 hours for tracking information to update on the carrier's portal.

International shipments may be subject to import taxes, customs duties, and fees levied by the destination country.
Customs policies vary widely; please contact your local customs office for more details.

For non-customised goods, consumers may have a statutory right to cancel within 14 days from the day the goods are received.
Shipping regulations and VAT collection comply with local regional guidelines (under €150 via IOSS/DDP where applicable).

If a package is returned to sender due to an incorrect/insufficient address, unclaimed delivery, or refusal, the order is not eligible for a refund.
We can reship the item once the customer pays the additional postage fee.

Because every single piece is custom-made and handcrafted, we do not accept returns or exchanges for change of mind, slight variations, or ordering errors.
If your product arrives damaged or defective, please refer to our verified issues policy for a replacement, repair, or refund.

For any questions regarding your shipment, reach out to us at support@resinostudio.com with your order number in the subject line.